This guide provides recommended steps to try when you are unable to log on to HR Hero.
Perform Basic Checks
Check Platform Status:
- Confirm if HR Hero is experiencing any known outages or scheduled maintenance here: https://simplifycompliance.freshdesk.com/support/solutions/33000138826
Verify Network:
- Ensure your internet connection is stable.
- Confirm access to the required domains/IPs.
Browser/Device Troubleshooting:
Clear browser cache and cookies. Instructions for common browsers are below:
Clear cache & cookies in Chrome
Clear cache & cookies in Firefox
Clear cache & cookies in Microsoft Edge
Clear cache & cookies in Safari on Mac
Try an incognito/private browsing window.
Test with a different browser or device.
Escalate:
- If you still cannot access HR Hero, please contact your representative. Be prepared with information about your username and browser.
For assistance or additional questions, please contact BLR Support at techsupport@blr.com or 1-888-208-4000.
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